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Joined: 09 Oct 2006
Posts: 1690
Location: UK, Lancashire, Burnley, BB12 7TW
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 Posted: Wed Mar 05, 2008 11:40 am Post subject: Tpad Mobile : FAQ |
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Tpad: Mobile – FAQ (Frequently Asked Question)
About Tpad: Mobile
Q: How does Tpad: Mobile work?
A: Tpad is a Global Phone Network and uses state of the art VoIP Technology to routes calls over the Internet when you are connected to a wireless Internet connection (Wi-Fi) rather than via traditional mobile/cell operators. This enables the call to be routed at much lower costs and therefore we can provide the cheapest calls on the Internet and still retain the call quality.
Q: Where can I use Tpad: Mobile?
A: Tpad is designed to work wherever you have access to the Internet via Wi-Fi, and the availability of wireless connectivity is forever growing, soon entire cities will have full coverage. You will be able to make FREE or Ultra Low Cost VoIP calls from the comfort of your own room, whilst visiting friends and family, working in your office and many FREE Public Hotspots (Starbucks, McDonalds, Airports, and Hotels etc.).
Q: What are the benefits of using Tpad?
A: Here are just a few key benefits of Tpad: Mobile:-
Ultra Low Cost Calls to any Landline / Mobile / Cell phone in the World
Make Free Call Anywhere / Anytime / Anyplace to other Tpad Users on any VoIP Device
Avoid expensive inbound roaming charges when your travelling around the World
Easy to use and setup – just SAVE and OPTION the Free SMS Setup Text from Tpad
1 button, dialling simply add your contacts SIP / VoIP Number in your address book.
Mobile reception in places with no GSM/Cell coverage (using WiFi)
No Need for a PC – make VoIP calls from your mobile phone
Forwarding incoming calls to your GSM / Landline / Mobile when not connected to Wi-Fi
Free Tpad Voicemail, dial 121 to access, we also deliver to your personal email address at no extra cost.
Free $0.50 when you sign up, this is enough credit to make a 45 minute call to any landline / mobile in the US!
When you buy your 1st Amount of Tpad Call Credit we will add an extra $1 to your account.
Free Tpad to Tpad calls; simply dial the 7 digit Tpad Number of your Friend.
No connection charges and we bill per second, only pay for what you use.
No monthly charges / hidden fees / setup costs, so it you make Free Tpad to Tpad Calls the entire Service will be FREE FOREVER…..
Q: How do I setup Tpad on my Mobile?
A: Simple. Just create a FREE Tpad Account and you will be asked some information about your Mobile (Brand / Make / Telephone Number) and we will send you a FREE SMS Text that will automatically setup your phone with Tpad. There is no need to download / install any software as you phone already comes with the SIP / VoIP Software.
So just follow these simple steps:
Create a Free Tpad Account – click here.
Enter your Mobile Details.
Receive a FREE SMS on your Mobile – open and save the text to setup Tpad
Get Free Call Credit – when you activate the Text we will add $0.50 to your account
Make your First Mobile VoIP Call – how to make calls with Tpad.
Q: Do I need to install / download any Software?
A: No. Tpad is specially designed to work with the software that is already built into your WiFi Mobile. Therefore you don’t need to worry about downloading / installing the latest version or update as this will be automatically done when you upgrade your phones firmware from their official site.
Q: What is Tpad - The Global Phone Network?
A: Tpad is a VoIP Network that allows you make calls over the Internet (VoIP / IP Calls) from your WiFi Mobile/Cell phone. That means free mobile/cell calls to other Tpad users or cheap calls to anyone else when connected to the Tpad service.
Q: Why should I get Tpad?
A: If you want to have a zero telephone bill at the end of the month then simply use Tpad to make free (or extremely cheap) calls on your WiFi Mobile phone. You can also get reception in places your current mobile can't reach, and it's so easy to use and setup.
Also, we'll credit your account with $0.50 when you sign up; this is enough credit to make a 45 minute call to any landline / mobile in the US!
When you buy your 1st Amount of Tpad Call Credit we will add an extra $1 to your account.
Q: Where is Tpad based?
A: We are based all around the World; we have offices in UK, India, China and our Head Office is in Dubai (UAE). Our Tpad VoIP Servers are based all around the world meaning we can charge the lowest call rates of any VoIP Provider.
Q: How do Tpad make money?
A: Tpad is a global VoIP Operator / Service Provider and our business model is that we make money on per second call charges to destinations all around the world based on millions of minutes per day. So the more minutes we put through our VoIP Network then the cheaper we can make the call rates so we both gain when you use Tpad.
Troubleshooting / Problems / Issues
Q: Will Tpad work if there is a power failure / internet failure?
A: If the internet connection you are using is a Wireless LAN connection, and if this connection looses its power, then Tpad will stop working.
Q: I'm having a problem using Tpad on my WiFi Mobile
A: We've tried to make Tpad as easy to setup as possible, but there are a few steps where some extra instructions will help.
• Your SMS Setup Text has failed to setup your phone – then you can manually setup your phone using these settings
http://www.tpad.com/Make_Free_VoIP_Calls_ATA_WiFi_Mobile_IPPhone_with_Tpad.php
• I can not make calls; I get the message “Address not in use” – check you are dialling in correct format
Then simply dial the full international number of your friend by using this format only:
Dial 9 + 00 + Country Code + Area Code + Number
e.g. 90092125412345XX is a Pakistan Landline
e.g. 900412827777XX is a UK Landline
Then OPTIONS - CALL - INTERNET CALL...
Tpad sets the default call to be "Internet call" but this can be changed in the Tpad settings (Options>Settings>Internet calls>Default call type).
• Our Setting up Wi-Fi guide contains our advice about optimising your setup to work with Tpad.
• You can also discuss your issues with other Tpad users on the Tpad VoIP / WiFi Forum.
Q: Why do I have one-way voice only?
A: This is probably due to the connection you are using being fire-walled. If you have control over this, please check that ports 5060 (UDP / TCP) for SIP and 10000-20000 for (UDP Media) RTP are open. If you are connected via a managed firewall at your service provider, they would also have to forward traffic on these ports to you. If you are in an office then ask your Network Administrator to open the ports below:
Action Source Destination Port Range Protocol
Allow Any Any 5060 UDP
Allow Any Any 5060 TCP
Allow Any Any 10000 - 20000 UDP (For Media)
Compatible WiFi / Mobiles
Q: What Compatible WiFi / Mobiles does Tpad work on?
A: Tpad will work on any WiFi Mobile that is compatible with SIP / VoIP.
Here is a current list of WiFi Phones - (Nokia E and N Series)
Nokia E51
Nokia E60
Nokia E61
Nokia E61i
Nokia E62
Nokia E65
Nokia E70
Nokia E90
Nokia N81
Nokia N82
Nokia N91
Nokia N95
Nokia N810
Every month more and more compatible phones are released because major phone companies are recognising that VoIP is the future of telecommunications, so if your phone is not on the list please check here.
Q: My phone is not in the list, can I still use Tpad?
A: Yes. If your phone is not on our list and you still want to use our Global VoIP Network to make call then you will need to install the FREE Fring Software.
See this link for more information:
http://forum.tpad.com/viewtopic.php?t=598
Q: How do I ensure that my handset is running the latest firmware?
A: Tpad recommends that you have the latest firmware for your phone.
How to find your mobile phones firmware:
• Press *#0000# from the main screen of your handset to check the firmware version currently installed.
• To find out whether your handset is due for an upgrade simply visit http://www.nokia.com/softwareupdate and click on the "available software updates" link.
• You will need to know your Compatible WiFi / Mobiles product code; this is found inside your phone on the white label beneath the battery.
Q: How is battery life affected when using Tpad?
A: Tpad is designed to automatically connect when in range of your known access point(s). Staying connected to Tpad allows incoming calls to reach your handset (else these are forwarded to GSM), and also means outgoing calls can be made without delay.
Whilst Tpad itself does not adversely affect battery life, connection to an access point will have an affect on your Compatible WiFi / Mobiles standby time, yet talk-time is very comparable to when making GSM calls.
Please see below for battery life on the E65 below to give you some idea:
Talk-time = 2 – 3 hrs approx on VoIP
Standby = 2 – 3 days approx
Q: How do I know if I am connected to an Access Point?
A: A WiFi connection is signified by a solid cloverleaf symbol in the top right of the screen.
Q: I have a solid clover leaf but no telephone symbol. What's wrong?
A: If you have managed to register before, this usually indicates that there is no internet connection behind the Access Point. You can check the connection status using your phone's web browser, or you can try rebooting the router. If there is a working internet connection and you have never achieved registration (see the telephone symbol) there may be a problem with the settings on your phone. You can use the "Repair Account" function from the Tpad menu (this will send a text to the server requesting your account details).
Q: How do I know if I can make/receive Tpad calls?
A: This is signified by the Internet Telephone symbol in the top right of the screen.
Technical / Network Issues
Q: How do I know whether I am connected to Tpad?
A: 1. The Internet telephony icon which can be found on the top-right of your phone's main screen, this indicates that you are connected to our Network.
Q: What is a Wireless Access Point (Wireless AP or AP)?
A: A Wireless Access Point (Wireless AP or AP) is a wireless networking device used for connecting wireless communication devices to your Internet connection. Commonly these look like regular routers and are connect to a wired network. See the Wikipedia entry for further information.
Q: What speed does my internet need to be to make a good quality call?
A: Tpad uses G711 (256 Kbps) and G729 (64 Kbps) Codec so If you don’t have high speed connection still you will be able to use Tpad with High Call Quality.
Q: What sort of internet speed / connection will I need at home?
A: Tpad recommend any type of broadband connection, most broadband offerings are good, but be cautious of low cost + cheap packages with low traffic limits or those with very high contention ratios (i.e. with many people sharing the same bandwidth). If you live in a rural area you may experience better call quality with a fixed line speed than an ADSL Max offering. Also, don’t download any big files when making a call as this will affect the call quality.
Q: What Access points do you recommend / not recommend?
A: Tpad is designed to work with most Wireless Access Points (APs). Some APs are setup with additional security designed to block VoIP and/or SIP traffic, these details are required for Tpad to work.
In order to use Tpad successfully, you must ensure your Access Point:
Not blocking UDP and TCP port 5060 or 8891.
Has any SIP firewall deactivated.
Billing / Payments / Your Tpad Account
Q: How long does it take for credit to show in my Tpad Mobile Account?
A: If you buy via Paypal / VISA or MASTERCARD / Moneybookers then the credit is instantly added. No need to wait and you can begin making VoIP Calls as soon as you buy Tpad Call Credit.
Q: How do I add Tpad Call Credit to my Tpad Mobile Account?
A:
Click the "Manage Account" tab and sign into your "Tpad Mobile Account" using your 7 digit Tpad Number and Tpad Password.
Click the “Buy Credit” link.
Select the desired Payment Type (Paypal / VISA / Mastercard / Moneybookers)
Select the amount of credit you want to buy.
This will take you to their highly secure website where you can enter your details.
Your credit will be instantly added and you will also receive a Tpad Receipt (please keep for reference).
Make Calls using this format :
Then simply dial the full international number of your friend by using this format only:
Dial 9 + 00 + Country Code + Area Code + Number
e.g. 90092125412345XX is a Pakistan Landline
e.g. 900412827777XX is a UK Landline
Then OPTIONS CALL INTERNET CALL...
Tpad sets the default call to be "Internet call" but this can be changed in the Tpad settings (Options>Settings>Internet calls>Default call type).
How to Make Free Calls / Ultra Low Cost Calls
Q: How do I make Free Tpad to Tpad Mobile Call?
A:
In order to make a successful Free Tpad call, simply follow the following steps:
1. Ensure you are connected to the Tpad Network. Successful connection is indicated by:
The Internet telephony icon (handset over globe symbol), found on the top-right of your screen.
Ability to access the internet on your phone
Ability to dial 121 to access your voicemail account
2. Then simply dial the 7 digit Tpad Number of your friend and select OPTIONS CALL INTERNET CALL.
e.g. 1126789
Tpad sets the default call to be "Internet call" but this can be changed in the Tpad settings (Options>Settings>Internet calls>Default call type).
Q: How do a low cost International Mobile Call to anywhere in the World?
A:
In order to make a successful Free Tpad call, simply follow the following steps:
1. Ensure you are connected to the Tpad Network. Successful connection is indicated by:
The Internet telephony icon (handset over globe symbol), found on the top-right of your screen.
Ability to access the internet on your phone
Ability to dial 121 to access your voicemail account
2. Then simply dial the full international number of your friend by using this format only:
Dial 9 + 00 + Country Code + Area Code + Number
e.g. 90092125412345XX is a Pakistan Landline
e.g. 900412827777XX is a UK Landline
Then OPTIONS CALL INTERNET CALL...
Tpad sets the default call to be "Internet call" but this can be changed in the Tpad settings (Options>Settings>Internet calls>Default call type).
Q: How do I call someone on another SIP service provider for free?
A:
Prefix their number with the appropriate short code as follows:
Prefix Number with SIP Peering Network
*010 voxalot.com
*011 sipbroker.com
*261 draytel.org
*285 sip.calluk.com
*350 voipfone.co.uk
*393 fwd.pulver.com
*467 sip.gossiptel.com
*668 proxy.voip.co.uk
*746 sip.phonegnome.com
*747 sipphone.com
*777 siphub.net
Q: How do I receive calls from someone on another SIP service provider for free?
A:
Prefix the Tpad number with the short code as follows:
Prefix Number with SIP Peering Network
* sip.tpad.com
Q: How do I pick up my voicemail?
A: Dial 121 as an 'internet call' when connected to Tpad or check your email address as we send your voicemail in .mp3 format to your email so you can listen in your favourite mp3 player.
Q: I have poor voice quality, is there anything I can check at my end?
A:
If you are experiencing poor voice quality, this may be the strength of the wireless connection itself, or it may be your ISP connection. To check your wireless network, simply enter the Connections menu of your phone and select Conn. Mgr, then click on Act. Data Conn.
This will tell you the network strength. It should work at anything 40% and over, but quality will be better the nearer you are to 100%.
Try Changing the Codec to G729.
Don’t download any big files (peer to peer or bit torrent) when making a call.
Make sure no Windows Automatic Updates are running in the background.
Try turning any firewalls / anti virus programs off for 1 call to see if it improves.
Try using on your friends WiFi Connection to see if it improves.
Try using in your nearest WiFi Hotspot, they are usually high speed and will result in a very good call.
To check your network's connection to the internet for VoIP purposes, go to http://www.testyourvoip.com.
Q: Can I use Tpad to call emergency numbers e.g. 911 / 999?
A: Tpad is not a full replacement for your ordinary home telephone service and you cannot make emergency calls (911 or 999) using Tpad. This does not prevent you using your mobile phone for making emergency calls via your Cellular / GSM Provider as normal, remember 99.9% of your calls with not be emergency ones.
Q: Does Tpad work abroad are they any countries that it will not work?
A: Yes. Wherever there is a Wireless Access Point (WAP) you can use Tpad. While the Tpad VOIP service is available in many countries we are unable to advise on the legal or regulatory status of VOIP in individual territories (UAE). It is your responsibility to check the legal status of VOIP in the territory in which you wish to use it. Your ISP or similar should be able to provide you with this information.
Q: What is a WiFi Hotspot and how do I find one near me?
A: A WiFi hotspot is a place where WiFi is provided for public use so you can connect using a WiFi device like your Mobile. They can be found in hotels, airports, railway stations, service stations, coffee houses and more places are appearing every week.
Some Hotspots are just 'open' and you can connect to them by running Tpad. Others are username or pay-card based and currently require the user to open a web browser connection on the phone, log in, and then run Tpad to connect whilst keeping the browser window open.
http://maps.google.co.uk/ (search for "hotspots in [your postcode or place name]")
http://www.btopenzone.com/
http://www.atlarge.com/ (This site details wifi hotspots at all commercial airports around the world)
http://www.jiwire.com/
http://www.myhotspots.co.uk/
http://www.bcentral.co.uk/business-technology/mobile-and-wireless/hotspot/hotspot.aspx
Q: How much does it cost to call other Tpad customers?
A: It's totally FREE and UNLIMITED! Tpad will not charge for Tpad to Tpad calls, as long as both parties are connected to the Tpad service via an internet connection. There are no monthly limits you can literally talk for as long as you want.
Q: What are Tpad’s Service numbers I should know?
A: The listing below gives you the main service numbers.
Dialling code
Service
Description
121 Voicemail
Call from your Tpad (when in WiFi coverage) to access your personal voicemail messages.
1127483 Test Call Check that you can connect to our the Tpad Global Phone Network
Simple Meanings of Complicated Words
Q: What is WiFi?
A: WiFi (Internet without any wires) is the technology that allows access to the internet with out any cumbersome wires all over your house / office. It uses simple radio signals to send information over the internet.
See the Wikipedia entry for a more detailed explanation.
Q: What is SIP?
A: SIP (Session Initiation Protocol) is the number one choice for VoIP; it is basically the way your voice travels through the internet. Tpad is compatible with any VoIP Device that is SIP compliant (IP Phone / WiFi Mobile / ATA / Softphone). You can call each one of these devices from anywhere in the World and the call will be totally FREE.
For more detail see the Wikipedia entry on SIP.
Q: What is VoIP?
A: VoIP (Voice over your Internet or Internet Calls), is the way of routing your voice traffic over the Internet. This is the future of telecommunications and the faster you learn how easy it is the better for you and your wallet.
See the Wikipedia entry for more details.
Q: What is WiMAX?
A: WiMAX (is like a faster / superior version of WiFi) this is brand new technology and will be at the heart of future telecommunications. With just one WiMAX Transmitter, whole towns and cities will have FREE WiFi coverage, therefore in the near future you will be able to go anywhere you want and make FREE Mobile calls to your Friends and Family via the WiFi.
See the Wikipedia entry for a more detailed explanation.
Q: What is MoIP?
A: MoIP (Mobile Calls over your Internet) this is brand new technology and will become the future of making mobile calls worldwide. It is basically using your mobile to make IP to IP (Internet) Calls over your internet connection. You can ring any VoIP Device (IP Phone / WiFi Mobile / ATA / Softphone) from your WiFi Mobile and the call is totally FREE and UNLIMITED with crystal clear call quality.
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